Service portfolioParticipations, Services & External Business

AeroGround: punctuality improved

AeroGround Flughafen München GmbH is a wholly owned subsidiary of FMG. Together with its subsidiary, AeroGround Berlin GmbH, it offers all landside and airside services related to aircraft, luggage, and passenger handling at Munich, Berlin-Tegel, and Berlin-Schönefeld airports. As a founding member of, AeroGround is part of a European ground handling network with over 70 bases in Germany, Greece, Bulgaria, Cyprus, Switzerland, Scandinavia, Great Britain, and Italy.

In 2018, some 2,800 employees in Munich and Berlin handled more than 275,000 aircraft movements, 24 million items of luggage, and 37 million passengers for 150 customers. The Transport Service division transported around 3.7 million passengers at Munich Airport. In Munich, AeroGround was the market leader once again in 2018. There, 99 percent of handled flights took off on time; in Berlin that figure was 97 percent.

Shortly before the end of 2017, AeroGround München and Deutsche Lufthansa agreed the handling conditions for the five A380 aircraft, which have been based at Munich Airport since the summer timetable of 2018. The volume amounted to around 840 handling operations. With the A380s, AeroGround also continues to handle the entire inter-continental Lufthansa fleet at the Munich location, as well as the Emirates A380s. In 2018, AeroGround acquired a number of new customers in Berlin-Tegel and Berlin-Schönefeld, including Laudamotion and Ryanair. This partly made up for the gap left in Berlin by the insolvent airlines Air Berlin and Niki. AeroGround also acquired new customers in Munich, including Laudamotion, Olympus, and VLM Airlines. The company also succeeded in extending cooperations with around 25 airlines in Berlin and Munich for the long term.

In order to counteract the lack of personnel and specialist skills, AeroGround initiated numerous projects in 2018: As a priority, it recruited workers with fixed working conditions and without personnel service providers, provided affordable accommodation for new employees, and developed new training concepts. Moreover, AeroGround is working on new developments and technologies in ground handling, with the assistance of the recently introduced innovation management unit.

AeroGround München and Berlin: 2018 in figures

  München Berlin
(SXF and TXL)
Passengers handled in millions 30.1 6.8
Pieces of luggage handled in millions 1) 20.5 3.9
Quantity of cargo handled in tonnes (freight & post) 331,021 6,182
Average MTOM 2) in tonnes 107.8 68
1) Inbound and outbound
 2) Maximum Take-Off Mass

aerogate: high service quality in passenger handling

As a wholly owned subsidiary of FMG, aerogate München Gesellschaft für Luftverkehrsabfertigungen mbH is responsible for passenger service at check-in and at the gate, the baggage delivery service, the operation of lounges and reception services, the arrival service, an IATA ticket agency, loading planning, and ramp supervision at Munich Airport. In 2018, some 500 employees, on average, handled more than 26,300 flights with approximately four million passengers. In terms of passenger handling in Terminal 1, aerogate successfully staked its claim as the market leader with a market share of around 45 percent, despite the insolvency of its major customer Air Berlin. The FMG subsidiary increasingly uses digital solutions in order to further improve service quality. In 2018, its new scanner system for automated luggage processing proved its worth, speeding up the return of left luggage to the rightful owners. With just under 60 aviation services apprentices, aerogate was once again the largest trainer for this particular career in Germany in 2018.

Punctuality statistics 2018 for Munich Airport in the line/charter traffic

Graphic: Punctuality statistics 2018 for Munich Airport in the line/charter traffic
1) Deviation of up to 15 minutes

Cargogate: relative growth despite the trend

Cargogate Flughafen München Gesellschaft für Luftverkehrsabfertigungen mbH is responsible for the handling and storage of airfreight, as well as for documentation and customs formalities. 184 employees handled more than 57 percent of airfreight customers in 2018 and thus processed a quarter of all airfreight at Munich Airport. In addition to several contract extensions, Cyprus Airways also became a new customer. The switch from United Airlines to Lufthansa due to alliance obligations, however, led to a negative result in the end. In order to secure its success into the future, Cargogate initiated projects with the aim of replacing the former handling system and creating new employment conditions. A new process management system has already been successfully introduced. In addition, Cargogate obtained a pharmaceuticals certification that is unique in the airfreight segment on the campus. Medicines and other pharmaceutical products are, as temperature-sensitive and often urgent goods, subject to complex requirements, for which a closed refrigerated chain must be ensured.

Photo: Loading airplane

International business: MAI increasingly active in the United States

Munich Airport International GmbH (MAI) coordinates all international activities of Munich Airport for consultancy, management, and training services. Some 70 employees from 15 countries work for MAI. In addition to traditional transfer and operational readiness services (ORAT), it offers planning services, support during process optimizations, training courses, concepts for location development, management services, and the complete assumption of operations. Since 2018, MAI has been increasingly active in the United States. After providing support during the technical and operative planning of the new Terminal 1 at Newark Liberty International Airport (EWR), the FMG subsidiary was also tasked with managing its operation. From the start of 2019 up to its closure in 2021, a wholly owned subsidiary of MAI, EWR Terminal One LLC, will operate the existing Terminal A. Once the new Terminal 1 is opened in 2022, the FMG subsidiary will operate the terminal buildings for the long term. Moreover, MAI and Carlyle Airport Group Holdings (CAG), a wholly owned subsidiary of the globally active private equity investor, the Carlyle Group, have agreed to form a joint venture to be called Reach Airports LLC. Though still in the start-up phase, the cooperation has already succeeded in winning the largest airport infrastructure project in the US: It is to play a significant role in the modernization of John F. Kennedy International Airport. Throughout the entire planning and construction phase of the new Terminal 1, Reach Airports LLC will be active as a consultant, and in the long term, will take over the operative management of the current and future Terminal 1.

In addition to further activities in the US, MAI is planning to increase its presence in promising growth markets. It plans to establish its own sales offices in the second half of 2019. In tandem with that, it is also reviewing further strategic joint ventures and the takeover of airport-related consultancy firms in order to strengthen its own product portfolio and to expand the customer network.

International business activities

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MAI consultants were also active in Singapore, Dallas/Fort Worth (USA), Turkmenabat (Turkmenistan), Cairo (Egypt), Porto Seguro (Brazil), Jeddah (Saudi Arabia), and at their home airport of Munich during 2018.

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